Privacy Policy

I. Privacy Policy

1. Scope of Information Collection

Personal and Enterprise Information: When you submit inquiries, purchase products, register an account, or participate in customized services through our official website, we may collect necessary information such as your name, company name, contact details (phone number, email address, instant messaging account), delivery address, invoice information, and project requirement descriptions.

Usage and Device Data: We automatically collect data related to your visit to our website, including non-identifying data such as IP address, browser type, operating system, access time, page navigation paths, records of downloaded product manuals/technical documentation, and equipment selection preferences.

Customized Service-Related Information: If you require customized optical systems (e.g., microscopic imaging solutions, spectral detection systems), you may need to provide technical information such as scenario parameters (e.g., detection object, environmental conditions, accuracy requirements) and existing equipment models.

2. Purposes of Information Use

• Providing Core Services: Processing order fulfillment (stock preparation, logistics, invoice issuance), responding to inquiries and technical support, delivering customized solutions, and subsequent debugging services.
• Optimizing Products and Services: Analyzing user needs based on browsing and usage data to iterate product features (e.g., upgrading objective lens resolution, optimizing spectrometer sensitivity) and improve website navigation and resource presentation.
• Compliance and Security: Complying with regulatory requirements such as Singapore's Personal Data Protection Act (PDPA), verifying user identity, preventing fraud risks, and ensuring compliant service operation.
• Necessary Communications: Sending information directly related to services, such as order status updates, new product suitability notifications, and technical training invitations (you can unsubscribe from non-essential promotions via email).

3. Information Sharing and Disclosure

We do not sell or rent your information to third parties. Limited sharing occurs only under the following circumstances:

• Service Collaboration: Sharing delivery addresses with logistics providers to complete shipments and sharing transaction-necessary information with payment processors to handle payments.
• Compliance Requirements: Disclosing information in response to lawful orders from judicial or regulatory authorities, or to protect the legitimate rights and interests of VenusLab, users, and the public.
• Customized Cooperation: If your project involves joint research and development, necessary technical parameters (excluding sensitive personal information) may be shared with partner research institutions upon your written consent.

4. Information Security and Storage

• Security Measures: Using SSL/TLS encryption technology to protect data during transmission, implementing access control, regular security audits, firewall protection, and other measures to prevent unauthorized access; additionally applying desensitization processing to sensitive technical data.
• Storage Duration: Personal and enterprise information will be stored for the period necessary for service purposes, or until you request deletion and processing is completed, retaining information for the period required by regulations (e.g., order information retained for 7 years to comply with tax regulations).
• Storage Location: Data is primarily stored on servers within Singapore. Cross-border transfers (e.g., for international cooperation projects) will employ safeguards such as encryption in accordance with PDPA and the laws of the destination region.

5. Your Rights

Under relevant regulations, you have the right to:

• Access, correct, or supplement your personal/enterprise information.
• Request deletion of information no longer needed for service purposes (except where retention is required by laws and regulations).
• Restrict or object to non-essential information processing (e.g., marketing communications).
• Request the export of your information in a machine-readable format (where applicable).

6. Policy Updates

This policy may be updated due to regulatory revisions or business adjustments. The effective date of updates will be announced at the bottom of the official website. Your continued use of our services constitutes acceptance of the modified terms.